Please click " Accept as Solution" if you feel my post solved your issue, it will help others find the solution. If the solution provided worked for you, please mark accepted solution for this post. Refer this article to further troubleshoot ink cartridge errors with your printer. Repeat these steps to replace the other ink cartridge, if necessary.įigure : Close the ink cartridge access door Push the ink cartridge forward into its slot until it snaps into place. The black ink cartridge ( ) goes in the slot on the right. The tri-color ink cartridge ( ) goes in the slot on the left. Make sure that the ink cartridge is inserted in the correct slot. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Remove any protective tape that still might be on the nozzles.ĭo not try to remove the copper electrical strip. Other HP printers use only four 564, 364, 178 or 862 Ink Cartridges: Black, Cyan, Magenta, and Yellow. Touching these parts can result in clogs, ink failure, and bad electrical connections. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.ĭo not touch the copper-colored contacts or the ink nozzles. Wait until the carriage is idle and silent before continuing.įigure : Open the ink cartridge access door The carriage moves to the center of the printer. If the printer is off, press the Power button to turn on the printer. Use genuine HP ink cartridges for good print quality. HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again. The printer might display an error if the ink cartridges are not correctly installed. Have you tried checking with a different ink cartridge?Īs you mentioned you are getting cartridges installed incorrectly error on your printer. I understand you are getting cartridges installed incorrectly error on your printer.ĭid you make any changes to your printer? Hey there! Thanks for stopping by the HP Support Forums! Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.For Chromebooks, on the sign in screen, press Alt + v. Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. ![]() Feel free to contact us with any concerns related to HP products. Kindly refer to - Replacing the Toner Cartridges to know how to replace the ink toners on this model printer. Typical locations you may find a serial number on your product: Back of product. Click Here Once the printer powers back up and indicates that the printhead is missing, reseat the printhead. Glad to know that the issue is now resolved. DesignJet, Large Format Printers & Digital Press Enter your serial number to view full product specs.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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